Effective Date: 12th October 2024
At Signeazy, we strive to provide a smooth and efficient eSignature experience. However, if you encounter any issues with our service or are unsatisfied with your purchase, we are here to help.
1. Refund Eligibility
Refunds are available under the following conditions:
- You experienced technical difficulties that prevented you from using the service.
- The service provided did not match the description on our website.
- You were charged incorrectly or for a service you did not use.
If you meet any of these criteria, please contact our support team within 30 days of your purchase to request a refund.
2. Non-Refundable Items
The following situations are not eligible for a refund:
- Services that have already been fully used, such as successfully signed and completed documents.
- A change of mind after the purchase or completion of a transaction.
- Failure to use the service during the subscription or transaction period.
3. How to Request a Refund
To request a refund, please email us at contactus@sign-eazy.com with the following details:
- Your full name and email address
- Transaction or subscription details (including the transaction ID, if applicable)
- A brief description of the issue and why you are requesting a refund
Our support team will review your request and respond within 5-7 business days.
4. Refund Processing
If your refund request is approved, the amount will be credited back to your original method of payment within 7-10 business days. You will be notified via email once the refund is processed.
5. Contact Us
If you have any questions about our Return and Refund Policy or need assistance, please reach out to our support team at contactus@sign-eazy.com.