Effective Date: 12th Cotober 2024
At Signeazy, we strive to provide a seamless and user-friendly experience with our eSignature services. If for any reason you wish to cancel your transaction or service, please review our cancellation policy below.
Cancellation of Transaction-Based Services
Signeazy operates on a transactional pricing model, meaning users pay for individual document transactions as they occur. Due to the nature of our service, completed transactions cannot be canceled or refunded once the document has been successfully signed and sent.
- If you initiate a transaction but have not yet completed the signing process, you may cancel the transaction by not proceeding with the signature.
Requesting Cancellation Due to Technical Issues
In the event that you experience technical difficulties that prevent you from completing your transaction, please contact us within 7 days of the issue to request a cancellation and refund.
- To request a cancellation due to a technical error, please email contactus@sign-eazy.com with your transaction details, and our support team will review your request and respond within 3-5 business days.
No Long-Term Contracts
Since Signeazy does not require long-term contracts or subscription commitments, you are free to use the service on a pay-per-transaction basis, without the need for formal cancellations of ongoing services.
Changes to This Policy
Signeazy reserves the right to update or modify this cancellation policy at any time. Changes will be posted on this page, and we encourage users to review the policy periodically.
Contact Us
If you have any questions or need further assistance regarding cancellations, please contact us at contactus@sign-eazy.com. Our support team is here to help!